Terms and Conditions of use

Information regarding goods ordered

Customers can check the status of their orders by emailing info@maskloveme.com. MaskLoveMe will track dispatched orders on the shipper/ courier’s website. Otherwise the customer can check directly through the waybill number that will receive in the confirmation of sending the package.

To cancel or modify an order

To modify or cancel an order contact MaskLoveMe as soon as possible by email info@maskloveme.com ALWAYS indicate the order reference number.

Request invoice

To receive the invoice you must request it when ordering with the appropriate form indicating Fiscal Code and / or VAT number.

Guarantee of products

All products sold by MaskLoveMe are covered by the statutory producer’s guarantee.

Suggestions

Do you want to suggest improvements for the site or to let us know about problems you had when using it? Contact us at info@maskloveme.com

General Information and Customer Service:

MASKLOVEME
mail: info@maskloveme.com

Address

Registered Address:
MASKLOVEME is a product by Ayfëe s.r.l.
VIA DANUBIO, 71
50019 SESTO FIORENTINO – FIRENZE
Phone: +39 055 315178
Vat N.: IT06759840488

Payment

Purchases made on this site are secure and guaranteed. Payment can be:
– Payment with Paypal
– Payment with Carta di Credito (through PayPal)

Payment with Pay Pal

If you click on the PayPal option, you will be directed to the PayPal site where you can insert your email and password and make the payment. Your personal data will not be shared with MaskLoveMe but handled directly by PayPal. In case of cancellation of the order by the customer or inability to supply the goods ordered by MaskLoveMe, the refund will be paid into your PayPal account. MaskLoveMe will not be held responsible for any delay in reimbursement or inconvenience caused by this.

Shipping

The shipping cost will be calculated by the system depending on the destination and amount.
Any duties, customs taxes or fees for foreign countries are charged to the recipient.

Delivery time

Delivery time of orders varies according to the availability of the goods ordered (for example, if they are in stock). It is possible that some products are not immediately available but can be ordered: in this case shipping times will be communicated promptly to the customer.

Receipt of goods

Al momento della consegna della merce il cliente è tenuto a controllare:
– that the number of packages delivered corresponds to the number indicated on the transportation document;
– that the packaging is intact and has not been opened and resealed

The customer must then report any damage to the goods within 3 days of receipt, following the carrier’s instructions.
If the order is returned to MaskLoveMe by the carrier because the address provided by the customer was incorrect, because the customer has not collected it before the specified date from the carrier’s depot, or for any other form of negligence on the customer’s part, a new delivery can be arranged after prepayment through a link which will be provided, or alternatively by Bank Transfer or PayPal.
It is not possible to arrange deliveries by appointment, on specific days or at fixed times.

Returns policy

The right to return goods is regulated by the relevant legislation and the customer-consumer (i.e. a person who purchases goods for reasons not connected with their professional activity, in other words who makes the purchase without supplying a VAT number on the order form) has the right to return the goods for whatever reason. To exercise this right the customer must send a registered letter within 14 days of the date of delivery of the goods.
N.B. :
– This right does not apply to customers who have purchased goods with a VAT number.
– Products with a discounted price can not be returned
– Products purchased with Cuopon (promotional / discount code) cannot be returned

Returns

– the item must be intact, new (not used) and returned in its original packaging, complete in every part (including outer wrapping, accessories and leaflets, etc);
– shipment up to documented arrival at our warehouse is the customer’s responsibility;
– MaskLoveMe is not responsible for damage to or theft/loss of uninsured returned items.

Returning goods

After having communicated the intention of returning an item, the customer has another 14 days to return it to MaskLoveMe, along with the authorization form received.
Excepting any costs incurred for damage to the original packaging, MaskLoveMe will return the entire sum paid by the customer for the product, except the original transportation costs, within 14 days of receiving notice of cancellation from the customer.
Transportation costs for returned goods are payable by the customer/consumer.

When the right to return goods no longer holds

The right to return goods no longer holds when the item returned does not meet the essential condition of integrity of the good. This is the case when MaskLoveMe finds that:
– the product has been used, even partially;
– the original outer wrapping and/or inner packaging is missing;
– the product is damaged but the damage did not take place during transportation

Customers who purchase goods with a VAT number cannot return goods.